FAQ

If I need to order my uniform and accessories for school, how long will shipping be?

  • We recommend you place your order 3-4 weeks in advance.  This time frame includes order processing time and shipping.  

  • Orders are generally shipped via USPS Priority Mail, unless you request UPS, and typically arrive within 1-4  business days depending upon your location.

  • Orders are shipped when they are complete.  In the event that we need to send multiple shipments, your order will include a note as to any items to follow in a separate shipment.  

  • Provide a complete shipping address. If your address is missing any relevant data such as apartment #, unit #, zip code, etc., your package may be returned to us.  You may then incur additional shipping costs.

Can I still pick up at McGills if I order through the web portal?

  • Yes, store pick up can be selected at check out.

Now that your have a web portal can I still order over the phone?

  • For those people who would rather order by phone so you can talk to a live person you can call or fax your orders to us. Our phone number is 602-627-3472.  Our fax is 603-627-9639.

If I place an order over the phone with a McGill's staff member will I receive a confirmation or tracking number via email?

You will not receive an order confirmation via email.  However, you will receive a tracking number via an automated shipment confirmation email once your order has shipped.   

Be advised: In some cases, the automated shipment confirmation email may end up in your spam folder.

 

Can I have my order shipped to another address that is not my home address?

You can have your order shipped to any address that you would like.  

If it is a business, please provide the name of the business and any additional information that will ensure your package arrives safely to you.

If you would like to have your order shipped to a friend or family member, please provide the name of the person whose address we are shipping to.  This will help ensure that your package is not returned to us.  USPS will often not deliver packages to an address if the name is not listed at that address.

Is McGills coming to the school for fittings?

Right now we are not going to schools for fitting but hope to be able to as soon as it is safe for the students and our staff. We hope to be able to come in person to the schools later this year.

How do I figure out my size if I cannot try on the scrubs?

If the school you will be attending has provided you with an information packet there would normally be a size chart included. The size chart will provide you with the best way to approximate your size.  If you would like further guidance on sizing, feel free to call our office and we will try to assist you as best we can.

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How do I figure out my size if I cannot try on the scrubs?

If the school you will be attending has provided you with an information packet there would normally be a size chart included. The size chart will provide you with the best way to approximate your size.  If you would like further guidance on sizing, feel free to call our office and we will try to assist you as best we can.

Measuring Guide

Sample Size Guide

Can I pay with a personal check?

We do accept personal checks as payment.  Orders paid by personal check are held for two weeks from our receipt of the check.  There is a $25 fee for a returned check.  You can enter pay by check through the Shopify store. We will hold your order from shipping until the check clears.

 

Do you accept returns?

We do accept returns. Shipping errors should be reported within 14 days of receipt. A request for an exchange or refund must be made within 30 days of receipt of the order. We do not except returns on embroidered or items that have been washed or have patches sewn onto them. Pants with inseams less than 30" also cannot be returned as these items are special orders.